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IT Helpdesk

Posted By: jesslim

Date: Fri, 6 Jan 2006

Remuneration: Best Offer

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As the first contact from our customer, you would need to resolve problems and requests raised as much as possible. For cases that are escalated to the relevant specialists, you will need to follow through up to its proper closure, and to keep customer updated at all times. You must ensure proper call-logging for all cases.

Min. Diploma in an IT related field
At least 1 years prior experience working in a call-center environment.
Skilled in the functional usage of Microsoft products and preferably Lotus Notes R5 and above.
MSCE and Lotus Notes certification will be an advantage
Excellent Customer Service attitude
Able to express thoughts and ideas in clear and simple English.
Proficiency in Mandarin, Bahasa or Tamil will be an advantage
Able to remain calm under pressure and when faced with unhappy customer
MUST be willing to perform shift-work
MUST be able to start work immediately

Interested applicants are invited to write in or email your detailed resume in MS words format with photo (scanned), stating working experience, qualifications, current salary, expected salary, availability and contact number to:

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