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Customer Service Representative

Posted By: Hilton08

Date: Mon, 5 Feb 2018

Remuneration: Best Offer

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At Hilton Group, we seek to work with quality staff with a passionate and pro-active approach, who care and connect with guests. Connecting people are people who build positive relations with others by being truly interested, staff who can live up to our mission statement.





Job Description


Essential Responsibilities:


– Answer incoming customer and cross functional contacts


– Initiate outbound contacts with the customers to respond to any inquiries


– Ensure that communication to customers and other GE functions is efficient


– Undertake all aspects of customer order management (order entry, order book maintenance and proactive notification)


– Document all customer related activities


– Responsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file)


– Creation of customer documents and notification (order confirmation, invoices and statements etc.)


– Resolve all customers complaints to the customer satisfaction and proactively seek to identify root cause and prevent reoccurrence -


Qualifications/Requirements:


– Problem solving skills


– Great communication skills


– Accuracy


– Cultural and commercial sensitivity


– Ability to make action orientated decisions


– Working level of Microsoft Office applications


Benefits


Excellent Salary.


Overtime Bonus.


Meals on Duty.


Childcare vouchers.


On the job training.


Discounted gym rates.



We are one of the preeminent global hospitality company and the first choice of guests Iand t is our aim to maintain a culture of learning and development, recruiting friendly, dynamic and energetic service minded team members.



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